CLAIMS MANAGEMENT

We provide proactive claims management
with respect and understanding of our customer

Our claims team

Our claims team handles all RiskPoint claims and all communication takes place directly with RiskPoint. When we receive substantiated notifications of damages, we offer to meet with the insured and / or its advisers to manage and adjust expectations and discuss the further process.


Report claim

1

Start

Within 24 hours, we confirm receipt of damage to the insured either directly or through an appropriate broker. Claims can be communicated to us via mobile or internet.

2

Data Collection

We record all the data required for proper registration of a claim - this also means the creation of a provisional or full reserve based on the available information.

3

Claims Handling

We begin the actual claims processing, which means we get in touch with the insured to discuss facts, ask for additional information or confirm the information provided. We also appoint - when relevant - external suppliers; such as loss adjusters and defense attorneys (in third party claims).

4

Final

After fully adjusting the claim, we make decisions regarding coverage, liability (in third party claims) and payment of compensation / settlement. Our decision is, of course, based on the relevant facts of the notified issue and the assessment of those facts in relation to the policy and relevant law and court decisions.

Your Underwriter of Choice - even when the damage happens


  • At RiskPoint, we have eight qualified employees with a total of more than 100 years of experience
  • We treat our injuries ourselves, ie no external injury treatment
  • We handle all new reviews within 24 business hours
  • We communicate in a customer-oriented language and at eye level with the recipient
  • Injury treatment with commercial understanding in collaboration with you
  • As a partner, you will experience accessible and personal injury treatment
  • Fast and solution-oriented injury treatment

Finland