RiskPoint Complaints

Find out how to make a complaint as a RiskPoint policyholder and our procedure for handling complaints.

 

How to make a complaint?

If you wish to make a complaint, please use the complaints form by clicking the below button. Alternatively, you can write an email to , providing us with the circumstances of your complaint.

How RiskPoint will handle your complaint

The team at RiskPoint is committed to ensuring that complaints are handled fairly and efficiently. This service is provided in accordance with the local country-specific regulatory requirements.

 

What happens next

When you register your complaint, and provide all necessary information, we will first acknowledge its receipt. This will be issued within 2 to 5 business days. We will review your complaint thoroughly and fairly and issue a final response within the required local time frame. This timeframe will be confirmed upon acknowledgement of the complaint register. In case we need any additional information to assess your complaint, we will contact you to request further details. Similarly, if your complaint is particularly complex, and we need more time to investigate, we will write to you within the required local time frame to let you know the status of your complaint.

 

What happens if you remain dissatisfied with the final response

If you are not satisfied with the final response of your complaint, or you have not received a final response within the timeframe, you may be eligible to refer your complaint to an external dispute resolution organisation. This can be a regulator, an ombudsman service or another type of external dispute resolution scheme in your country, which will make an independent review of your complaint. The contact details of the external dispute resolution organisation in each country of the European Economic Area and the UK are provided below.

The complaints handling arrangements are without prejudice to your right to commence a legal action or an alternative dispute resolution proceeding in accordance with your contractual rights.

Austria

Finland

Latvia

Portugal

Beligum

France

Lichtenstein

Romania

Bulgaria

Germany

Lithuania

Slovakia

Croatia

Greece

Luxembourg

Slovenia

Cyprus

Hungary

Malta

Spain

Czech Republic

Iceland

Netherlands

Sweden

Denmark

Ireland

Norway

United Kingdom

Estonia

Italy

Poland